All rights reserved. Constant delays and generic emails asking you to contact your credit card provider rather than Axa for a refund.What an absolute joke. Read 1 more review about Axa Travel-insurance Only the latest review will count in the company's TrustScore Chris 3 reviews. No point of buying insurance of them. The reason why I attempted to cancel my recent one is because of a cancellation delay of my other travel insurance. Happy to take your annual payment for 11 years but when it comes to a claim you’re worthless to them.They keep making up their own ‘rules’ one week it’s because of this reason, the following ‘actually It’s due to this reason’ if they could see from our end what a farce their company is, they’d laugh at themselves. Each element is given a star rating out of five. I've never claimed in ten years but we got caught in the Canary Islands during a massive sandstorm in February - cancelled flights, missed connecting flights, etc. Travel Insurance Reviews AXA Assistance USA. Trying their hardest to work their way out of a genuine claim. I've never claimed in ten years but we got caught in the Canary Islands during a massive sandstorm in February - cancelled flights, missed connecting flights, etc. At Bharti AXA General Insurance, we understand your predicament in taking things at face value. Read 1 more review about Axa Travel-insurance Only the latest review will count in the company's TrustScore Chris 3 reviews. PLEASE STAY AWAY FROM AXA TRAVEL INSURANCE OR ANY OTHER INSURANCE PRODUCTS THEY OFFER!!!! Take full advantage of adapted medical coverage that meets all of your needs, whenever you … Perhaps it is an unfortunate oversight. AXA Insurance has collected 882 reviews with an average score of 2.57. If i could give 0 stars i wouldEven with insurance they haven't been able to help me with a refund for1. I had my villa booking cancelled by the owner so called Axa to get advice as to whether I could claim for the cost of my flights if I cancelled them and was told I could as I could no longer take the holiday. For most of my bookings that was possible but we had a villa booking in Florida that was paid by bank transfer directly to the villa owner, who would not offer any refund or alternate dates.I tried to call AXA by phone but couldn’t get an answer.18 March – I sent AXA an email outlining my claim details29 March – Claim submitted8 April – sent AXA an email asking for status update15 April – AXA sent a copy of more claim forms to complete17 April – AXA send email apologising for delay – repeated on 24, 25, 26 and 27 April.11 May – AXA ask for copy of invoice from Villa owner12 May – Copy of invoice sent to AXA29 May – I sent an email asking for status update29 May – AXA send email to suggest I contact providers to negotiate a refund30 May – I sent AXA an email outlining the history again asking for a status update. Then without any fuss, just a few emails with all the documentary proof, Axa paid out for the whole of the price of our two Qatar tickets home less the refund from Singapore Airlines. I raised a complaint and was told that they couldn’t locate the call where the adviser told me that I was covered isn’t that convenient. Shop Now. It took over 9 weeks for a response and when you tried to speak to someone they would direct you to a form which is so long and irrelevant it almost feels like they are hoping people will give up and stop asking for a refund.Please do not use this insurance provider, even if they do offer competitive rates, its not worth it. Constant delays and generic emails asking you to contact your credit card provider rather than Axa for a refund.What an absolute joke. We had to cancel our holiday as we really couldn't afford to go if my husband wasn't working. Finally, I thought it was all sorted then two weeks later I received another email asking me questions that they had answers to already in the previous claim forms and emails or that didn't make sense in relation to the claim and for further documentation not requested over the previous months. This pays for the ransom payment as a result of kidnapping and hostage outside Malaysia. Find out what genuine customers have said about axa.co.uk/insurance/personal/contact/. There’s no annual or multi-plan option, so frequent travelers are out of luck. What a mistake that has turned out to be.Here is my timeline:18 March I received an email from AXA advising that any cancellation caused by Covid would be covered by my insurance policy. Pricing. So frustrating! Seriously this company is a scam, please dont do the mistake of purchasing travel insurance with them, lodged a claim on 16.03.2020 online, once finished updating the form it said someone will contact us in 10 days and claim shall be processed! Every time I've made a claim with this company it's been dealt with superbly no issues at all, paid on two C 19 claims this year, a cancelled holiday for illness a few ago and the sickness whilst away 7 years ago, comes as part of my bank package. It said 100% trip cancellation was covered. Feefo contact our customers directly to gather genuine, impartial customer reviews, either good or bad. AXA offers four travel insurance plans with varying levels of coverage, so one is bound to meet the needs of the occasional traveler. Overall, 17 out of the 22 policy elements we analysed in AXA's travel insurance … My claim went on for months until I gave up. AXA2020 Online Promo! What a mistake that has turned out to be.Here is my timeline:18 March I received an email from AXA advising that any cancellation caused by Covid would be covered by my insurance policy. Reviews AXA Travel Insurance. AVOID AXA AT ALL COSTSAbsolutely abysmal. He was made redundant on 18th August, I phoned … Emergency medical evacuation Unlimited coverage for emergency transportation and medical care to the nearest hospital. 4.8/5 Travel Insurance. Do not use Axa, all other people on my trip used other travel insurers and have been paid out in full. It took over 9 weeks for a response and when you tried to speak to someone they would direct you to a form which is so long and irrelevant it almost feels like they are hoping people will give up and stop asking for a refund.Please do not use this insurance provider, even if they do offer competitive rates, its not worth it. I purchased a policy from them in December for a trip to Greece and Turkey in early May. I will update this with details of any response I receive.Update 15 June:After leaving the above review I received full settlement in my account on 11 June.On 15 June a nice lady called from AXA to apologise for the delay and to note that the settlement time did not meet their normal standards. AXA can help by providing you with Low Cost Schengen Area travel insurance that meets your visa requirements when traveling to Malta from as little as €0.99 per day - a fee that will cover you for medical expenses up to €30,000 in all Schengen countries. Sandro's car breaks down in Germany and cannot be repaired within 24 hours. 1 3. Very poor travel insurance. We assessed how important each individual element is when choosing and using a travel insurance policy, and weighted it accordingly, to calculate our total policy score. Nothing. Join the 209 people who’ve already reviewed Axa Travel-insurance. AXA Affin General Insurance wishes to inform that trip cancellation claim and all benefits related to COVID-19 for travel policies purchased on and after 31st January 2020 (for China) and 12th March 2020 (worldwide except China) will not be covered. 42,326. Review Score. Appauling, one of the few companies making profit our of Covid-19. WRITE A REVIEW ★☆☆☆☆ 1.4 / 5. Choose from our Bronze, Silver, or Gold levels of cover, and tailor you your … Sandro has to reorganize the rest of his trip. There are 351 customers that AXA Insurance, rating them as bad. Avoid them. | Read 81-100 Reviews out of 225 Phone lines you will be waiting for 2 hours to speak to someone only for them to hang up on you!! Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Axa Travel-insurance Reviews 158 • Bad . AXA Insurance Reviews. The cover was great value and AXA website is clear easy to navigate and find your perfect quote. Real reviews from real people. Then when I make my claim axa said it wasn’t covered. Nothing. After many emails Singapore Airlines refunded us part of our ticket price. She did not ask me to amend my review, which was nice, and she advised that they would use it as part of their improvement process. There are some big names in the Singapore travel insurance market and AXA is certainly one of them. Still waiting not heard a single thing back from them, tried emailing several times, still no response. I can't enough praise the customer service by phone, what is based in the UK, for a change compare with other companies. After submitting info within 2 days & waiting 2 weeks we were asked to fill in their form & resend. How convenient! Case number C22119893I selected AXA Coverwise for my insurance following a recommendation on Martin Lewis’ Money Saving Expert website and their high Defaqto rating. Overall, 17 out of the 22 policy elements we analysed in AXA's travel insurance … I’ve AXA Travel insurance as part of my AMEX Platinum Card benefits and claimed three times over the past few years - once for dental treatment (USA) and more recently for GP appointments (Spain) plus a cruise package holiday (Covid 19). We passed on providers like AXA, whose reps came across as impatient to make a sale and pushed for our personal details before answering our questions. Determined from 4793 customer opinions. Find out what genuine customers have said about axa.co.uk/insurance/personal/contact/. AXA Travel Insurance – new benefits! Customers rated AXA Assistance USA. Thanks AXA really compassionate of you. recommended. Axa car insurance quotes can be obtained on their website. There are a whole lot of things that can go wrong when you go on vacation. Even if I wanted to go, Greece closed their borders. AXA Travel Insurance Review: Is it a Good Buy? Under the current circumstances I have allowed over 2 months for my claim to be reviewed and resolved for a holiday cancelled due to Covid. Have to say all the negative reviews took me by surprise. Like others, I appreciate that there will be a high volume of claims but why not draft more people in. Your experience can help others make better choices. Customer service is without doubt the worst I have experienced and the lies told are just a joke . Despite hospital providing all reports on time, the Axa team was making several excuses at bill settlement and asking for split bills and at time of discharge of hospital, they stopped responding. After many emails Singapore Airlines refunded us part of our ticket price. my accommodation3. Review of Axa Travel Insurance. Join the 225 people who’ve already reviewed Axa Travel-insurance. Very poor travel insurance. Finally decided to take this further to the ombudsman. Don't use these guys if you expect to make a claim. Trying their hardest to work their way out of a genuine claim. Other coverage available includes our Europe Travel insurance, costing €1.50 per day, or Schengen Multi Trip insurance, which is perfect for regular travelers and available for €298 for a year’s coverage. Overall Rating: 4.5 / 5 (Excellent) AXA travel insurance covers a wide variety of travel-related losses, including luggage damage and theft, medical issues, and trip interruption. AXA Insurance Reviews. I tried to cancel my policy I made a week ago, both phone and email, but I haven't received any confirmation that it has been cancelled indicating that they didn't do anything about it at all and probably never will.